SUPPORT
SUPPORT
Specialized consulting services on site and remote, providing technical assistance that requires specialized knowledge in a specific product or service.
At ClickSoft we provide specialized support at level 1, 2 and 3 according to the ISO/IEC 20000 standard. The service is generally comprised of tickets and incidents, and we provide support reports and services according to the client’s needs.
![](https://clicksoft.com.mx/wp-content/uploads/2022/10/Nivel-1.png)
![](https://clicksoft.com.mx/wp-content/uploads/2022/10/Soporte-300x300-1.png)
![](https://clicksoft.com.mx/wp-content/uploads/2022/10/Nivel-3.png)
![](https://clicksoft.com.mx/wp-content/uploads/2022/10/Nivel-1.png)
Advise the customer on general problems. Specialists collect and analyze information to solve problems.
![](https://clicksoft.com.mx/wp-content/uploads/2022/10/Soporte-300x300-1.png)
Solve technical problems of all levels as well as investigate more specific problems that were not solved in level 1.
![](https://clicksoft.com.mx/wp-content/uploads/2022/10/Nivel-3.png)
Provide solutions to complex technical issues. The team at this level of support is made up of experts.
![](https://clicksoft.com.mx/wp-content/uploads/2022/10/foto-8-300x263-1.jpg)